Using a barrage of adjectives like super-premium, unique, reserve and small-lot, Starbucks has just announced details regarding its new “premium coffee experience” store concept, as well as its flagship “small-batch” Roastery and Tasting Room, coming to Seattle’s Capitol Hill this winter.
The company says the new roastery will be a kind of interactive coffee museum and tasting room designed to showcase the company’s “small-lot” Reserve line of coffees. It will also be the flagship for Starbucks’ new store model, which will occupy some 100 locations in strategic markets throughout the globe over the next five years.
Adjectives abound, but if one phrase is an elephant in this particular room, it is “Third Wave,” one many around the high-end retail industry, including this blog, has avoided using for years. But it seems particularly apt here, as the company that embodies “Second Wave”-ness rolls out its new high-end, coffee-quality-focused brand.
Starbucks itself describes the new store concept as is a kind of higher rung in “customer experience segmentation,” part of the company’s retail “evolution.” Starbucks CEO Howard Schultz went so far as to describe the new roastery and tasting room as something that will revolutionize all of specialty coffee.
“Everything we have created and learned about coffee has led us to this moment,” he said. “The Starbucks Reserve Roastery and Tasting room is a multi-sensory experience that will transform the future of specialty coffee. We plan to take this super premium experience to cities around the world, elevating the Starbucks experience not only through these stores but across our entire business.”
Here’s more from Starbucks on the new Seattle roastery:
A first-of-its-kind union for Starbucks of coffee theatre and manufacturing, this iconic Seattle destination will allow Starbucks to double its small-batch roasting capacity and grow its Starbucks Reserve® coffee presence from 800 to 1,500 stores worldwide, by the end of FY15. More than two years in development, this unprecedented experience will allow customers to engage with Starbucks passion for coffee in a 15,000 square-foot interactive retail environment devoted to beverage innovation and excellence.
In addition to the approximately 100 new premium stores, Starbucks is also unveiling new smaller-footprint and drive-through “Express” store models, where there will be a focus on quick service and developing Starbucks’ mobile ordering platform. These stores, the company says, will “address the increase in urbanization and decentralization of retail.”
Including its traditional retail stores, its premium stores and its express stores, Starbucks is on track to open some 1,550 outlets globally in 2014, and plans to open 1,600 in 2015, including 300 net new locations in the U.S.
A barista at Ritual Roasters in San Francisco pours hot coffee into Thermoses about to be shipped around the country. (Courtesy Thermos)
Last week, Thermos overnighted me a cup of hot coffee from Minneapolis to Washington, D.C., to see if it could. It was a bald-faced PR stunt. It succeeded in both senses: The coffee was still hot by the time it reached me, and I am writing about it now.
Now you’ve been warned: This is an article about a PR stunt. It was, however, an extraordinary PR stunt—well-executed, conceptually simple, and bubbling with zeitgeist. And I accepted the hot coffee for reasons beyond my love of roasted arabica.
The stunt was ostensibly to promote Thermos’ vacuum-insulated 40-ounce Stainless King beverage bottle. The company claims the Stainless King can keep hot things hot and cold things cold for 24 hours, and indeed my own experience with this monarch of thermoses bore that out.
The stunt’s part of a larger contest (and context). In May, Thermos shipped 25 of its Facebook fans in the contiguous U.S. free coffee overnight from Ritual Coffee in San Francisco. This month, the second time it ran the contest, it chose a more midwestern provider: Spyhouse Coffee in Minneapolis.
Courtney Fehrenbacher, a marketing manager at Thermos, told me that the company hopes to re-run the contest every other month, at least until the end of the year. Altogether, Spyhouse will hand 35 of its steaming envoys over to FedEx to be distributed across the country.
But, dare I say, the stunt was about even more than Thermos, Spyhouse, the Stainless King, or the Iron Throne. It was about logistics.
***
The box, as it arrived in D.C. (Robinson Meyer/The Atlantic)
As best as I can assemble it, here is the trajectory of the Stainless King and its erstwhile contents.
The coffee inside the Stainless King was Spyhouse’s Las Nubes roast: a coffee variety indigenous to Kenya and grown in El Salvador. The varietal was brought to El Salvador in the early 20th century when that country’s economy rested on its coffee production. This bean was grown on a similarly old farm, high-altitude land owned by the same family since the 1920s. (Or, at least, that’s the story Spyhouse tells.)
This bean, though. It was harvested sometime last winter before it entered its customary months of rest. Afterward, it was shipped to Spyhouse, which roasted the beans on July 21, 2014. It became the shop’s Las Nubes lot.
I presume it roasted those beans in the morning, because by the afternoon it was brewing the coffee. Around 4 p.m., the team got out their 10 Stainless Kings (designated for me and fellow members of the media) and filled them with Las Nubes, which they dripped. Then they put them in Thermos’s special packages—augmented with a bag of freshly roasted Las Nubes—and drove the boxes “about a quarter mile away” to the local FedEx facility.
According to a FedEx spokeswoman, the package was placed in a modified McDonnell Douglas DC-10, called an MD-10*. That plane’s a couple decades old, at least—McDonnell stopped making them in 1989—and FedEx owns more than anyone else. FedEx indisputably owns the largest private cargo fleet in the world, and, according to the trade journal Supply Chain, the fourth-largest aircraft fleet, period.
Someone at Spyhouse knew how to pack a box. (Robinson Meyer / The Atlantic)
Perhaps the package was stopped and exchanged in one of FedEx’s global or national hubs, in Memphis, or Indianapolis. Eventually, though, it arrived in D.C. in the wee hours of the July 22. Unloaded from the plane, sorted, loaded onto a truck, and carried to The Atlantic’s office/cement island-fortress, the Watergate, it reached its destination at 7:21 a.m. The coffee had been roasted less than 24 hours before.
Of course, the coffee wouldn’t reach its final destination—my belly—for another hour or so. I got to work during the eight o’clock hour, hoping to intercept the Stainless King, and discovered Santa had already arrived.
With my colleague Adrienne, I unboxed the long-traveling liquid. Like Max’s dinner in Where the Wild Things Are, it was still hot.
***
This sticker sealed the box that arrived from Spyhouse. (Robinson Meyer / The Atlantic)
Talking to Spyhouse’s founder and owner, Christian Johnson, I’ve been able to piece together the coffee’s temperature-history. Spyhouse uses water at exactly 203 degrees Fahrenheit to brew Las Nubes. Johnson estimates that by the time that liquid—now coffee—departs the brew shuttle, it’s between 175 and 180 degrees. Then it was capped, vacuum-sheathed, and sent on its way.
But still the conditions outside changed. “Depending on the exact placement of the package inside the aircraft, temperatures range from 40 to 70 degrees Fahrenheit during an average flight, with the average temperature being about 60 degrees,” a Fedex spokeswoman said of the Thermos’ cargo transit. And the pressure changed outside as well, rising to the equivalent of 8,000 feet above sea level.
It was about 72 degrees in the district as the package trundled through, and a few degrees cooler in my almost-refrigerated office. When we uncapped the Thermos, we measured its temperature to be 151 degrees.
Can you see the steam coming off the just-opened Stainless King? Maybe not? Okay, well, it totally was. (Robinson Meyer/The Atlantic)
“Wow. That’s amazing,” said Johnson, after I shared this heat conservation with him. “So really you only lost 25 degrees between when we capped the thermos to when you opened it.”
He added that the other factors involved in long-form transit—the altitude, the pressurization—shouldn’t have significantly affected the coffee’s taste. I think that sounds right. I found Las Nubes as described, similar to other El Salvadorean coffee I’ve had that didn’t migrate: acidic in a citrusy way, a little sweet.
***
According to Fehrenbacher, the idea for the contest came from an anecdote that Thermos’s president would tell. Once upon a time, the story went, a client had paid the company to regularly overnight coffee from across the country. (No one seems to remember just which client this was.) Why not see if they could recreate the story for marketing purposes?
The gimmickry of the stunt seemed to attract Johnson to the idea. But when he spoke to me, he obligingly remarked too on the pop-cultural power of Thermos. He and the other baristas carried Thermos-made lunch boxes as kids; they respected Thermos as a stalwart American product. Now, they were proud to partner with the company for the contest.
The hot coffee, a few minutes after arriving—it held its temperature in the mug. (Robinson Meyer / The Atlantic)
And Thermos is an enviable tool for that reason. It embodies “do one thing well”in the world of beverage receptacles. People buy it because they want something that does what a Thermos does—and every time, without fail, without system reboots or lag, it dispatches this task admirably. (Though if I have one quarrel with the Stainless King, its top cap was sometimes very, very hard to screw off.)
Talking to Thermos and Spyhouse, I was struck by the image at the top of this post: A Ritual roster, pierced and bearded, pouring single-origin coffee into that most mainstream of food receptacles: the Thermos. It’s more than urban-meets-rural: It’s the new dream of artisanal, ethical food preparation meeting the old dream of mass-produced American plenty.
Packing the boxes at Ritual Roasters (courtesy Thermos)
It reminds me of the most recent product of K-Hole, a kind of art collective that mocks corporate trends-casting reports by issuing its own. K-Hole calls the aesthetic that gives rise to artisanal coffee “Mass Indie”:
Mass Indie ditched the Alternative preoccupation with evading sameness and focused on celebrating difference instead. […] Whether you’re soft grunge, pastel goth, or pale, you can shop at Forever 21.
But as Mass Indie becomes mass-er, it starts to hit snags. “Individuality was once the path to personal freedom—a way to lead life on your own terms,” says K-Hole’s report. “But the terms keep getting more and more specific, making us more and more isolated.” Each product, slightly different and catering to a slightly different audience, winds up isolating people in islands of taste and difference:
Feast.ly, Fast.ly, Vid.ly, Vend.ly, Ming.ly, Mob.ly: each provides a specific service, finetuned to a specific user need, brought to life by a specific entrepreneurial urge. They’re all targeting different audiences, but the general public can’t remember who’s who.
As Mass Indie approaches cultural domination, its elites flee. They’re alone on their perfectly curated and indecipherable islands of taste. They instead embrace—and please, please, do not stop reading when you encounter this word—normcore.
Normcore moves away from a coolness that relies on difference to a post-authenticity coolness that opts in to sameness. But instead of appropriating an aestheticized version of the mainstream, it just cops to the situation at hand. To be truly Normcore, you need to understand that there’s no such thing as normal. […]
Normcore seeks the freedom that comes with non-exclusivity. It finds liberation in being nothing special, and realizes that adaptability leads to belonging.
“If you live in the middle of nowhere,” Fehrenbacher told me, lauding her own company’s stunt, “you get to try some of the country’s best coffee.” Thermos has already shipped hot coffee to central Florida, northern Michigan, and (of course) New York City.
Looking at that picture of the bearded barista and the line of identical Thermoses, I thought, what could be more normcore than this?
But there’s something that enables all of this, from my supping of the coffee to your reading this now: the global supply chain. The ability to fling ingredients and products from coast-to-coast and continent-to-continent makes not only Thermos’s contest but Spyhouse’s very business possible. It’s the supply chain that moves coffee beans from El Salvador to Minneapolis, where they can be roasted and sipped in days. It’s the supply chain—in the form of FedEx, which, remember, has the world’s fourth largest collection of aircraft—that performs the final stunt of getting coffee around the lower 48 in half a day.
Behind every ingredients list stand the movers and shippers of our world: each, like FedEx, possessing a private army of execution. I accepted Thermos’s coffee contest because it seemed a spectacle of logistics. But every single day of our lives is already that.
* This post originally described the plane which shipped the Thermos as a DC-10. It is properly an MD-10: a DC-10 modified by FedEx to have a larger cockpit and different hull. We regret the error.
Yesterday, Starbucks officially arrived in Colombia.
After years of keeping the multinational specialty coffee powerhouse at bay, Juan Valdez will no longer be able to avoid battling Starbucks in its native market of Colombia. Starbucks, after being challenged by Juan Valdez in the US market in the early 2000s, and trying its own marketing foray into now defunct specialty coffee concept (15th Avenue Coffee), has launched its first retail coffee bar in Bogota, Colombia.
Instead of running from what many perceive as its strongest asset, the Starbucks brand, Starbucks is fully featuring its logo outside of this centrally located destination. Perhaps after completing decent market research, Starbucks realized that many in the growing global middle class aspire to an affluent lifestyle characterized by iPhone ownership, Starbucks specialty drinks, Coach products, and other premium brands. One of the most attainable products accessible to any income bracket is a simple cup of coffee and a snack. Juan Valdez, with its elegantly designed retails stores, has long taken advantage of growing wealth and a cultural disposition towards public life –of which the coffee shop culture plays a role. Since 2002, Juan Valdez retail locations have represented a place where folks can meet for business, for spending time with old friends and family, or on a date. It is seen as hip for younger generations while also as respectable and safe by older generations. It is also a source of national pride.
In reality, Colombia has been ripe for the arrival of Starbucks for a decade, but the terms of that arrival have constantly evolved. This is emphasized in the version of Starbucks launched in Bogota, which is clearly meant to improve upon the Juan Valdez concept. They are aiming higher in terms of premium status, and likely want to differentiate Starbucks from Juan Valdez along those lines. In the short-term, it is likely that Starbucks will focus its Colombia expansion on only the most desirable, high-end, urban locations in order to solidly establish the luxury brand concept. It remains to be seen whether they creep down the price continuum to “Starbucks Express” and kiosk locations in a market that is already saturated with Oma and Juan Valdez competitors. There is nothing economical or middle class feeling about the Parque de la 93 location of the new Starbucks. Although a fairly small, quaint and stylish area, it is essentially a mashup of Georgetown DC and Central Park West NY (Embassy Row clientele mixed with the wealthiest from the nearby financial district).
The Bogota cafe makes use of locally sourced wood, antique- and hammered-brass light fixtures and sells Colombian-inspired food such as cheese sticks and croissants with a sauce similar to dulce de leche. Source: Starbucks Corp. via Bloomberg
No doubt, there may some Starbucks clients that struggle internally with whether to support their homegrown hero, Juan Valdez. Although, in the end, it appears that the Federation (Federación Nacional de Cafeteros) ensured local growers would benefit regardless of the new competitor– Starbucks in Colombia claims to source 100% of the coffee used in Colombia from Colombian growers. Starbucks’ unambiguous strategy to rapidly expand in Colombia, Brazil and throughout the region, could negatively impact the bottom line for Procafecol S.A., the parent company of Juan Valdez stores. In fact it could be devastating for an enterprise that claims to be preparing for an IPO and has struggled in its attempts to expand in the US and abroad.
For more pictures and the official press release from Starbucks, click here.
22 October 2012: by Bob O’Brien
Global Senior Vice President at The NPD Group
I’m reading “Zero History” by William Gibson. It is the last book of a trilogy that pretty much predicted YouTube and applications like Layar before there was any reasonable way for either to exist. And, yes, he gave us the term “cyberspace” in 1982.
This book is nominally about marketing…or maybe not, it’s hard to tell. It was a little unsettling when he had the protagonist (Or maybe she’s not. Again, hard to tell.) stay in the same random Paris hotel where my wife and I mistakenly spent the first night of our honeymoon. It was more unsettling when I read this:
“…she wondered exactly when coffee had gone walkabout in France. When she’d first been here, drinking coffee hadn’t been a pedestrian activity. One either sat to do it, in cafes or restaurants, or stood, at bars or on railway platforms, and drank from sturdy vessels, china or glass, themselves made in France. Had Starbucks brought the takeaway cup? she wondered. She doubted it. They hadn’t really had the time. More likely McDonald’s.”
I love the term “gone walkabout.” No offence to my fellow NPD bloggers but that little snippet is likely the best writing you’ll come across in this or any NPD blog.
For the past couple of years, I’ve included my own little riff on this in presentations I’ve done at conferences.
In 1997, when I was meeting with folks from our various European offices to brief them on CREST foodservice industry research and how we use it to help the industry make decisions, an Italian guy in the audience raised his hand and said “that chart is wrong”. We were looking at a chart that showed how consumers in the US consumed coffee. It showed the dayparts. It showed the restaurant channels. It also showed where consumers actually drank their coffee. That part of the chart showed that about 40% (maybe more, I don’t remember exactly now) was consumed off-premises…on the go.
My colleague said that this couldn’t be correct. ”Coffee is not for carrying! Coffee is to be ordered from a bar and consumed at the bar or at a table, with someone.” We discussed the issues and concluded that the chart was correct and that Americans were ridiculous, which I’ve found is a satisfactory conclusion to conversations for most people in the world.
Further to this conversation, I heard a presentation by a woman named Vanessa Kullman, the founder of Balzac Coffee in Hamburg. She told the story of how, interviewing people walking by the front door of what was to be her first shop, they universally rejected the idea of buying coffee in a paper cup and taking it away. She had to buy the cups and tops in the US and warehouse them in Germany because there was no European source. At the time of her presentation she had over 50 shops. Gutsy.
But: in 2000, as the chart below shows, nobody bought coffee to go in the countries we track. Today, a huge chunk of Northern European consumers buy coffee to go. Coffee hasn’t just “gone walkabout” in France. It’s everywhere. And, it’s not just a global brand that did it, Vanessa Kullman and other gutsy business people did it all over the place.
Perhaps after completing decent market research, Starbucks realized that many in the growing global middle class aspire to an affluent lifestyle characterized by iPhone ownership, Starbucks specialty drinks, Coach products, and other premium brands. One of the most attainable products accessible to any income bracket is a simple cup of coffee and a snack. Juan Valdez, with its elegantly designed retails stores, has long taken advantage of growing wealth and a cultural disposition towards public life –of which the coffee shop culture plays a role. Since 2002, Juan Valdez retail locations have represented a place where folks can meet for business, for spending time with old friends and family, or on a date. It is seen as hip for younger generations while also as respectable and safe by older generations. It is also a source of national pride.
Cafe Hound 